At Gotham Trading, we are committed to providing a transparent and fair experience for all customers. This Refund and Return Policy outlines how we handle order cancellations, returns, refunds, and exchanges. If you have any questions, please contact us directly by phone at +1 (718) 717-4820, or by email at nathan@gothamtradingny.com.
1. Order Cancellations (Before Shipping)
Customers may request to cancel an order before it has shipped.
To request a cancellation:
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Contact us by phone call or text at +1 (718) 717-4820
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Send the request to the same email address where your invoice was sent. If you have questions, contact us by email here: nathan@gothamtradingny.com
Cancellations are accepted before shipment, and in certain cases after shipment, depending on the reason. If the order has already shipped, a fee may apply based on the return situation.
2. Returns for Defective, Incorrect, or Damaged Products
We accept returns for items that arrive defective, incorrect, or damaged.
How to Return a Defective or Incorrect Item
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Contact us immediately by email at nathan@gothamtradingny.com or by phone at +1 (718) 717-4820
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We will send you a FedEx return label.
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Items may be returned in person at our office address 26 West 47th St, Suite 501, New York, NY 10036 or shipped back with the label provided.
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After receiving the item, we will inspect it to confirm it matches the condition in which it was originally sent.
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If approved, a refund will be issued.
Return Shipping
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A return label is provided by us.
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We cover the return shipping costs, except for international orders.
Return Deadline
Returns must be initiated within 14 days of purchase or delivery.
Used Products
We do not accept returns of used products unless the condition is relevant to the defect/damage claim.
Restocking Fees
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No restocking fee applies if the item is defective, damaged, or not as described.
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A restocking fee may apply if the return reason is unrelated to product condition.
Refund Processing
Refunds are issued within 1 business day after the item is received and inspected.
Refund Method & Shipping Costs
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Refunds are issued to the same payment method used at purchase.
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Original shipping costs are not refunded, as we cover shipping except in international cases.
3. Returns for Customer Remorse
We accept returns if a customer changes their mind, ordered the wrong item, or no longer wants the product.
How to Return for Customer Remorse
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Items may be returned via FedEx or brought in in person. Our office is located at
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Please contact us by phone at +1 (718) 717-4820 before returning the item.
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Once received, we will inspect the item prior to issuing a refund.
Return Shipping
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Customers are responsible for return shipping costs.
Return Deadline
Returns must be initiated within 14 days of purchase or delivery.
Used Products
We do not accept returns of used products for customer remorse.
Restocking Fee
A 15% restocking fee applies to returns due to customer remorse.
Refund Processing
Refunds are processed within 1 business day after the item is received and verified.
Refund Method & Shipping Costs
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Refunds are issued to the original payment method.
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Original shipping fees are not refunded.