FAQ - Frequently Asked Questions | Gotham Trading
General Information
Q: What is Gotham Trading NY?
A: Gotham Trading NY specializes in selling new and pre-owned used luxury watches from top brands like Audemars Piguet, Patek Philippe, Rolex, and Richard Mille.
Orders and Shipping
Q: How can I place an order?
A: Place an order directly on our website by selecting your desired watch and proceeding to checkout. Or call us at +1 (718) 717-4820 and we can help you schedule a secure wire transfer.
Q: What are the shipping options?
A: We offer fully insured international and domestic shipping. Detailed shipping information is provided at checkout.
Q: How long does shipping take?
A: We offer priority overnight on domestic deliveries and international shipping, which takes between 3-5 days. Shipping times may vary based on location and shipping method chosen.
Q: What are the shipping methods?
A: At Gotham Trading, NY, we usually ship via FedEx. For high-value items, we’ll use Malca Amit armored insurance.
Payment and Security
Q: What payment methods do you accept?
A: We accept American Express, Discover, Mastercard, Visa, USDT, and wire transfers.
Q: Is my payment information secure?
A: Yes, your payment information is processed securely with industry-standard encryption.
Q: How can I trust someone I’ve never met to send such large payments?
A: We use platforms where new customers can preview reviews left by previous satisfied customers, such as Chrono24 Reviews, 5-star Google Reviews, and more. Gotham Trading NY is well-known in the watch dealer community, operates a brick-and-mortar store, and uses Eye4Fraud CC Protective Service for payment security. We also accept wire transfers.
Returns and Refunds
Q: What is your return policy?
A: Please refer to our Refund Policy page for detailed information on returns and refunds.
Choosing the Right Watch
Q: How do I know if the watch is a right fit for me?
A: This is personalized for each client, depending on preferences, wrist size, body weight, and height. At Gotham Trading, we cater to your unique preferences and needs, offering personalized recommendations to ensure you find the perfect fit in a watch that suits you.
Watch Sourcing
Q: Where do you source your watches from?
A: We source watches from reputable dealers worldwide. All watches are genuine and authentic.
Service History and Polishing
Q: Has the watch ever been polished (refinished)?
A: This depends on the condition the watch is received—whether bought brand new or used. Watches are serviced and polished as needed.
Watch Authenticity
Q: How can I trust or verify the authenticity of the watch?
A: We offer a 4-day return policy, allowing you to have the watch checked at any boutique or watchmaker. Each piece is pre-checked before we pay our suppliers to ensure the highest quality.
Box and Papers
Q: Does the watch come with a box and papers?
A: Box and papers indicate the original packaging and documentation, which usually includes manufacturer leaflets, documents, and slips. Depending on the watch's history, some inventory might come in with both, or one, or the other, such as the box alone or only with the papers. Availability varies based on each watch and how it comes. That being said, all Gotham Trading NY watches come with a one-year warranty.
Selling Watches
Q: Can I sell or trade my watch?
A: Yes, we buy watches. Visit our Sell Your Watch page for more information on how to get the most value for your timepiece.
Best Price for Trade-In
Q: What is the best price I can get for my watch if I trade it in?
A: The trade-in price depends on the current market value, the watch type, and whether it needs servicing and polishing. If you have a question about the watch you want to sell, please contact us here.
Customer Service
Q: How can I contact customer service?
A: Our customer service is available 24/7. You can reach us via email at gothamtradingny@gmail.com or by phone at +1 (718) 717-4820. If you contact us on a holiday, we will respond the same day.
A: Yes, we are available through email, SMS, and all Meta channels for flexible contact options.
