FAQ - Frequently Asked Questions | Gotham Trading
General Information About Gotham Trading
Q: What is Gotham Trading?
A: Gotham Trading specializes in authentic new and pre-owned luxury watches for men and women from brands such as Rolex, Patek Philippe, Audemars Piguet, and Richard Mille. All inventory is in stock, fully authenticated by our in-house watchmakers, and available for secure purchase. If you are looking for a specific model that is not listed, contact us at +1 (718) 717-4820 and we can help locate it.
Orders and Shipping
Q: How can I place an order?
A: You can place an order directly on our website or call us at +1 (718) 717-4820 if you prefer to complete the purchase with a secure wire transfer.
Q: Do you ship internationally?
A: Yes. We offer fully insured domestic and international shipping. International availability depends on insurance coverage and destination requirements.
Q: How long does shipping take?
A: Domestic orders are shipped priority overnight. International delivery usually arrives within 3 to 14 days depending on freight schedules and destination.
Q: What shipping carriers do you use?
A: We typically ship through FedEx. For high value shipments, we use Malca Amit for armored and insured transport.
Q: How do I track my order?
A: After your purchase is confirmed, our team will contact you directly by phone or text with your tracking details. We stay in communication throughout the process so you always know where your order is.
Read more about our Shipping Policy.
Payments and Security
Q: What payment methods do you accept?
A: We accept American Express, Discover, Mastercard, Visa, USDT, and wire transfers.
Q: Is my payment secure?
A: Yes. All payment information is processed with secure, industry standard encryption. If you have concerns, call us at any time and we are happy to answer your questions.
Q: How can I trust sending a large payment to someone I have never met?
A: We have hundreds of satisfied buyers whose reviews you can verify on platforms like Chrono24 and Google. We operate a physical location, use Eye4Fraud for credit card protection, and offer direct communication throughout every step of your purchase.
Read more in our Payment Policy.
Returns and Refunds
Q: What is your return policy?
A: We accept returns for defective, incorrect, or damaged items within 14 days. We also allow returns for customer remorse within 14 days with a 15 percent restocking fee. For the full details, please refer to our Refund and Return Policy page.
Authenticity and Service
Q: How do you verify authenticity?
A: Every watch undergoes a complete inspection by our in-house watchmakers before it is listed for sale. We do not purchase or sell any piece that does not meet our standards of authenticity or condition.
Q: Has the watch been polished or serviced?
A: This depends on the condition in which the watch was received. Our watchmakers service the movement when needed and perform cosmetic polishing only when appropriate for the piece.
Q: Can I verify the watch on my own after purchase?
A: Yes. You are welcome to have the watch checked by any boutique or watchmaker during the return window.
Boxes and Papers
Q: Does the watch come with the original box and papers?
A: Availability varies based on each watch. Some come with both, some with the box only, some with the papers only. Each listing specifies exactly what is included. All watches come with a Gotham Trading one year movement warranty.
Warranty
Q: Do your watches come with a warranty?
A: Yes. Every watch purchased from Gotham Trading includes a one year movement warranty. This covers timekeeping or movement related issues. It does not cover normal wear, water damage, impact damage, cosmetic changes, or any repairs performed outside our in-house watchmakers. Extended warranty options are available upon request.
Q: How do I submit a warranty claim?
A: Contact us by phone. We verify your purchase using our internal records. If a watch needs inspection, we send you an insured FedEx label. After testing the watch, we either service it under warranty or provide a quote if the issue is not covered.
Selling or Trading Watches
Q: Can I sell or trade my watch with Gotham Trading?
A: Yes. We buy luxury watches and offer fair market value based on model, condition, and current demand. Visit our Sell Your Watch page or call us for an evaluation.
Q: How is trade in value determined?
A: Value is based on market price, condition, completeness, and whether the watch needs service or refinishing.
Customer Support
Q: How can I contact customer service?
A: We are available 24 hours a day. You can reach us at gothamtradingny@gmail.com or by phone at +1 (718) 717-4820.
Q: Do you offer support through social media?
A: Yes. You can contact us through email, SMS, or Meta platforms such as Instagram.