FAQ - Frequently Asked Questions | Gotham Trading
General Information on Gotham Trading
Q: What is Gotham Trading?
A: Gotham Trading specializes in selling new and pre-owned used luxury watches for men and women, from top brands like Audemars Piguet, Patek Philippe, Rolex, and Richard Mille. If there's a watch you don't see on our website, we can still get it for you. Call us at
+1 (718) 717-4820 and we will help you out.
Orders and Shipping
Q: How can I place an order at Gotham Trading?
A: Place an order directly on our website by selecting your desired luxury watch and proceeding to checkout. Or call us at +1 (718) 717-4820 and we can help you schedule a secure wire transfer.
Q: What are the shipping options at Gotham Trading?
A: We offer fully insured international and domestic shipping. Detailed shipping information is provided at checkout.
Q: How long does shipping take?
A: We offer priority overnight on domestic deliveries and international shipping, which takes between 3-5 days. Shipping times may vary based on location and shipping method chosen. Read more on Gotham Trading shipping here.
Q: What are the shipping methods?
A: At Gotham Trading, we usually ship via FedEx. For high-value items, we’ll use Malca Amit armored insurance.
Payment and Security
Q: What payment methods do you accept?
A: We accept American Express, Discover, Mastercard, Visa, USDT, and wire transfers. Learn more about our secure wire transfer here.
Q: Is my payment information secure?
A: Yes, your payment information is processed securely with industry-standard encryption. Do you have concerns or questions? We have answers and want you to feel comfortable. Call us any time at +1 (718) 717-4820.
Q: How can I trust someone I’ve never met to send such large payments?
A: We use platforms where new customers can preview reviews left by previous satisfied customers, such as Chrono24 Reviews, 5-star Google Reviews, and more.
Gotham Trading is well-known in the watch dealer community, operates a brick-and-mortar store, and uses Eye4Fraud CC Protective Service for payment security. We also accept wire transfers.
Returns and Refunds | Gotham Trading
Q: What is your return policy?
A: Please refer to our Refund Policy page for detailed information on returns and refunds.
Choosing the Right Luxury Watch at Gotham Trading
Q: How do I know if the luxury watch is the right fit for me?
A: This is personalized for each client, depending on the occasion, personal luxury watch preferences, wrist size, body weight, and height. At Gotham Trading, we cater to your unique preferences and needs, offering personalized recommendations to ensure you find the perfect fit in a watch that suits you.
Why invest in a luxury watch at all? Read our top 10 reasons why to invest in a luxury watch.
Luxury Watch Sourcing
Q: Where do you source your watches from?
A: We source watches from reputable dealers worldwide. All watches are genuine and authentic.
Service History and Polishing
Q: Has the watch ever been polished (refinished)?
A: This depends on the condition the watch is received—whether bought brand new or used. Watches are serviced and polished as needed.
Luxury Watch Authenticity
Q: How can I trust or verify the authenticity of the watch?
A: We offer a 4-day return policy, allowing you to have the watch checked at any boutique or watchmaker. Each piece is pre-checked before we pay our suppliers to ensure the highest quality. Appraisals are available upon request.
Box and Papers
Q: Does the watch come with a box and papers?
A: Box and papers indicate the original packaging and documentation, which usually includes manufacturer leaflets, documents, and slips. Depending on the luxury watch's history, some inventory might come in with both, or one, or the other, such as the box alone or only with the papers. Availability varies based on each watch and how it comes. That being said, all Gotham Trading watches come with a one-year warranty. Have questions? Call us at +1 (718) 717-4820
Selling Luxury Watches
Q: Can I sell or trade my watch?
A: Yes, Gotham Trading buys luxury watches for men and women. Visit our Sell Your Watch page for more information on how to get the most value for your luxury timepiece.
Best Price for Trade-In Luxury Watches
Q: What is the best price I can get for my watch if I trade it in?
A: The trade-in price depends on the current market value, the watch type, and whether it needs servicing and polishing. If you have a question about the watch you want to sell, please contact us here.
Gotham Trading Customer Service
Q: How can I contact Gotham Trading customer service?
A: Our customer service is available 24/7. You can reach us via email at gothamtradingny@gmail.com or by phone at +1 (718) 717-4820. If you contact us on a holiday, we will respond the same day.
Q: Do you offer support through social media?
A: Yes, we are available through email, SMS, and all Meta channels (like Instagram) for flexible contact options.
